Cost | Only 10% | Typically 20% | |
Guest Communications | Response within 15 mins | May take 1 hour+ | |
Host Communications | Direct line with no wait times | Chat bots, hold lines, email threads | |
Contract | No cancellation fees, no long-term lock-in, 1 day notice to cancel | Cancellation penalties, long-term contracts and obligations that keep you hostage | |
Local Team | Available within a phone call, immediate onsite response for any issues | Less personalized service and inconsistent response times | |
Property Care | In-house cleaning and maintenance teams | Outsourced to third parties | |
Revenue Management | Dynamic pricing strategies to maximize profits, using software and manual adjustments | Standard flat fee pricing model | |